Aims and Objectives of Clark Care Services

We provide quality care in the community with a high level of personal care and friendship. Our aim is to support service users in every way we can to help them live independently.

Welcome

We provide personal care to enable independent living with respect, compassion and dignity. We cover geographical areas in and around Oxfordshire including but not limited to Wallingford, Cholsey, Benson, Dorchester- on -Thames, Warbourough, Woodcote, Sonning Common, Emmer Green and Caversham.

Support Objectives

We aim to offer skilled care to enable people supported by us to achieve their optimum state of health and well-being. We treat everyone supported by us with respect at all times and uphold the human and citizenship rights of all Service Users. We support individual choice and personal decision-making as is the right of all Service Users. We Respect and encourage the right of independence for all.  We Recognise the individual uniqueness of Service Users and visitors and treat them with dignity and respect at all times we respect individual requirements for privacy at all times and treat all information relating to individuals in a confidential manner. We recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users.

Details of Registered Provider:

• Registered Individual- Katharine Clark
• Company Name- Clark Care Services
• Registered address- 1 Paddick close, Gallowstree Common, Reading, Oxon, RG4 9AQ
• Regulated Activities- Personal Care for over 18's
• Services Provided- Domiciliary care service, Supported living service and Home Help

Therapeutic Activities

We have a policy to promote the maintenance of Service Users’ normal social networks and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired.

Making a Complaint and Giving Compliments

We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We assure all Service Users that no one will be victimised for making a complaint, We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues and encourage Service Users to comment when relatively minor matters are a problem to them, such as receiving cold food, being kept waiting without explanation, or being spoken to in a manner that they do not like. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only then can we work towards meeting the aim of continuously improving our service.

Our commitment is:

• All complaints will be taken seriously

• All complaints will be acted upon with fairness and impartiality

• You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days

• If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is

• Service Users and their representatives may take their complaints to persons in authority outside Clark Care Services.

For Service Users funded all or in part by Social Services or the Clinical Commissioning Group, complaints may in the first instance be directed to them. For privately funded clients, a range of advocacy services are available locally and they will be happy to help you deal with the complaint. In the event of a serious issue and complaint, you should contact the CQC.